So, here is the story I wanted to share with you regarding Book Depository.
If I buy new books, it is from Book Depository. They usually have the lowest prices on the market with their constant discounts, plus free shipping worldwide. So it is a real no brainer. I followed the same path as I usually do, when I ordered E.K. Johnstone’s Ahsoka (Star Wars fan, do not judge me), only that this time it arrived a bit damaged. And with a bit I mean really minimum damage that probably happened during transport. But you know me, and how I love my books to be perfect, so I went and contacted the support. They wanted to offer me a 20% refund, which I politely declined, and just asked them to reconsider their packaging options (maybe use the bubble wrap envelopes). The books usually ship in a carton envelope, which offers them great protection, but if the book is small enough, it moves around. In the end the envelope damages the book that it is supposed to be protecting. Quite ironic, I know.
The assistant told me that even though they are always on the lookout for different types of packaging that they currently can not offer any other. She also said that she would direct my message, as I have requested, to the people calling the shots, just so they know about the issue. At that moment I thought that my job is done, and that it probably will not change a thing, but at least I tried. Boy was I wrong.
A couple of days later I went and ordered another book, this time it was Greg Rucka’s Smuggler’s Run (I do not feel any shame whatsoever, come fight me). I was in for a surprise when the book arrived.
It got here in a bubble wrap envelope. And not only that. It was in perfect condition.
Not only do they listen to the requests and complaints, but they also act accordingly. And that is why Book Depository will have my business until I die.
PS: If this inspired you to buy a book from them, please buy it from my referral link. You will not be charged with anything extra, but it will help me out.